Case Studies: Improving Management and Employee Performance

Case Study 1

Case Study 1

Global Fortune 100 bank seeks to cultivate strong management leaders and effective teams

Course: Essen­tial Skills for Man­age­ment

How leadership style impacts team culture and engagement.

Day One Group cus­tomized a year-long, two-day pro­gram that focused on a manager’s role in com­mu­ni­cat­ing orga­ni­za­tion­al strat­e­gy and con­duct­ing con­ver­sa­tions with direct reports so that strat­e­gy con­nect­ed to per­for­mance. Par­tic­i­pants were led by our expert train­ers through a reflec­tive, inter­ac­tive assess­ment of indi­vid­ual under­stand­ing and effec­tive­ness, as well as an in-depth analy­sis of effec­tive lead­er­ship traits and process­es.

  1. Lead­ers ver­bal­ly artic­u­lat­ed the strat­e­gy for their business/organization to their teams in sim­ple, clear terms so that:
    • Each of their direct reports can link his or her goals and actions to that strat­e­gy
    • Day-to-day deci­sion-mak­ing and prob­lem solv­ing can be done against the strat­e­gy
    • Inte­grat­ing strat­e­gy becomes a nat­ur­al part of how each par­tic­i­pant thinks, acts and makes deci­sions around goal set­ting, coaching/feedback and account­abil­i­ty.
  2. Lead­ers prac­ticed and pre­pared to con­duct the for­mal and infor­mal man­age­ment con­ver­sa­tions that occur through­out a year.

This pro­gram was attend­ed by senior and mid-tier man­agers.

Find out more about Day One Group’s Man­age­ment Cours­es

Case Study 2

Case Study 2

International sports leader looks to raise the standard of team culture by improving internal communications.

Course:  Man­ag­ing Work Rela­tion­ships with Com­mu­ni­ca­tion Styles

How an awareness of work styles can lead to collaboration and cohesion in teams

The cen­tral theme of the Man­ag­ing Work Rela­tion­ships with Com­mu­ni­ca­tion Styles pro­gram is that our behav­ior impacts the per­cep­tions and reac­tions that oth­er have of us.  Those reac­tions, in turn, form the foun­da­tion of our work­ing rela­tion­ships with oth­ers.  This ses­sion pro­vid­ed an oppor­tu­ni­ty for team mem­bers to learn more about how their per­son­al style may influ­ence their abil­i­ty to work effec­tive­ly and effi­cient­ly with ver­ti­cal and hor­i­zon­tal mem­bers of their team. Through self-assess­ments, prac­ti­cal analy­sis and engag­ing inter­ac­tive work place sce­nar­ios, the par­tic­i­pant were guid­ed by our team of facil­i­ta­tors through the Social Styles mod­el to increase their aware­ness of their own work style, as well as, learn prac­ti­cal and employ­able tech­niques to col­lab­o­rate and improve pro­duc­tiv­i­ty on their teams.  Through inter­ac­tive prac­tice exer­cis­es, team mem­bers learned how ver­sa­til­i­ty, along with an aware­ness of oth­ers’ work style pref­er­ences, can lead to improved com­mu­ni­ca­tion and increased pro­duc­tiv­i­ty.

This work­shop was attend­ed by asso­ciate, man­ag­er and direc­tor lev­el employ­ees.

Get more details on Com­mu­ni­ca­tion Styles Cours­es


Case Study 3

Case Study 3

Fortune 500 company’s internal business strategy roll-out benefits from change management component

Course:  Man­ag­ing Through the Uncer­tain­ty of Change

How communication is the key to change management.

Day One Group col­lab­o­ra­tive­ly designed a pro­gram with the client that focused on orga­ni­za­tion­al align­ment through man­ag­ing tran­si­tions, improv­ing com­mu­ni­ca­tions and han­dling resis­tance. In three days of focused, pro­duc­tive train­ing, employ­ees were giv­en the oppor­tu­ni­ty to learn about new poli­cies, explore areas of uncer­tain­ty, and com­mu­ni­cate with impact to facil­i­tate change.

Par­tic­i­pants were coached on lead­ing one-on-one con­ver­sa­tions with their staff in order to assist the tran­si­tion from old to new busi­ness prac­tices, while mov­ing the busi­ness for­ward.  A major focus of the course was to help man­agers devel­op ques­tion­ing and lis­ten­ing skills in an effort to broad­en their staff’s under­stand­ing of the change agent, while assist­ing them in com­mu­ni­cat­ing a clear, suc­cinct mes­sage on the change.  Our team of expe­ri­enced facil­i­ta­tors guid­ed learn­ers through prac­tice exer­cis­es and role play­ing sce­nar­ios as prepa­ra­tion for poten­tial­ly chal­leng­ing con­ver­sa­tions. The pri­ma­ry objec­tive of every ses­sion was to have the entire orga­ni­za­tion aligned and exe­cut­ing con­sis­tent­ly.

This pro­gram was attend­ed by mid-lev­el man­agers.

Find out more about Change Man­age­ment Cours­es