The focus of this program is to help participants develop an awareness and understanding of fundamental communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. The workshop explores barriers to listening that stifle motivation and productivity. Through actively utilizing a listening model, participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.
One in five of us will be affected by a stress-related illness over the next 12 months. This workshop is designed to raise awareness around the importance of professional well-being. It aims to give you the information, language and confidence to quickly recognize the early signs of pressure and what you can do to appropriately provide support and maintain resilience. In addition, the session will provide you and your coworkers with the tools to feel well-equipped and able to deal confidently, openly and proactively with the issues associated with professional wellbeing.
In today’s fast-paced corporate environments, it’s important to understand the ins and outs of communicating with senior management. How you communicate — how clear, succinct and organized you are in meetings, when you give presentations, and even impromptu — can have an impact on how you are perceived. Your effectiveness, reputation, and the quality of the results you produce can be impacted, for good or ill, by the clarity of your presentation. Participants learn how to prepare, organize and deliver a message “on the fly” as well as in more formal settings, including practice in front of the group.
As a manager, you need to be accessible and responsive to countless tasks, requests, and interactions with colleagues, stakeholders and management. At the same time, you must be innovative and forward-thinking. This course guides participants through a process of moving away from limiting time management tactics and towards productivity planning.
Managing Management Time will uncover why individuals use productivity planning and also focus on the benefits of self-management tools. Participants will learn how to move from time management to productivity enhancement and leave the session with an action plan of how to incorporate what they have learned from the session into their work environment.
In this module, we introduce the battle that managers face
What is feedback and why is it so important? Feedback is healthy communication between you and a co-worker that reinforces competence and aligns expectations. It is always aimed at a business-related goal and can be given as well as received.
Feedback is important because 50 percent of all non-performance problems occur because of lack of feedback. If done well, feedback can increase the motivation and success of the individual and the team. It supports effective behavior and puts you back on track towards successful performance. Feedback is a barometer for where you stand with your co-coworkers and can help you recognize and understand progress.
Executive Presence sums up the impression you make on others and how that impression can help or hinder your ability to get work done. Executive Presence isn’t something you “do” it is a perception that others hold of you, and that perception is a direct consequence of your ability to:
- Speak strategically and articulate vision
- Influence stakeholders and lead decision making
- Display versatility in formal communication contexts (meetings, presentations, etc.)
This two-day workshop provides participants with the opportunity to practice the mindsets and behaviors that effectively create executive presence. They will learn how competence, image, presentation and feedback affect versatility, a key ingredient for presence, while refining the steps to effectuate maximum influence as executive.
This highly interactive course builds skills and confidence in effectively managing conflict and the difficult conversations that employees and managers face daily. Participants will have the opportunity to practice successful planning for and delivery of crucial conversations. Understanding the principle causes of conflict in the workplace and how to effectively manage them is the key to effective conflict resolution. In this course, participants will identify the appropriate styles for delivering tough news and managing conflict, learn proven techniques to structure and conduct difficult conversations more effectively, and overcome the key challenges to effective communication in tense situations.
Building effective business relationships is the key to selling success. Seasoned salespeople know this. This workshop for salespeople and/or relationship managers focuses on creating long-lasting client relationships using professional selling skills.
Salespeople are shown how to develop winning sales strategies through: Establishing Credibility and Trust, Identifying Customer Needs, Presenting Solutions, Closing Sales and Following Up. They will also learn how to incorporate communication skills to support them in accurately uncovering needs, getting clients involved, handling objections and building commitment.
In today’s business world, change is constant. It occurs at a much higher speed, and is more frequently out of our control than ever before. Managing Through the Uncertainty of Change teaches leaders and employees to be agile when managing ambiguity, to communicate change in a way that engages other, and to carve out time to think strategically. By focusing on being grounded and emotionally present while making important decisions in times of stressful change, this course provides the learnings necessary to increase a business professional’s capacity to engage others, thus elevating individual ownership and enthusiasm for organizational goals and team performance.
Skills for the Developing Manager is designed to provide the fundamental skills required to effectively transition from an individual contributor to an effective manager. The workshop introduces key management practices and provides participants with the tools and techniques needed to ensure optimal performance. Participants are instructed on how to identify different behavioral styles in an effort to identify strategies and skills for influencing others. The course assists potential managers in assessing their personal strengths and limitations that will affect their ability to delegate and motivate others. In addition, there is a focus on how to provide effective feedback to others and how to conduct critical conversations.
Individuals who have the responsibility for managing, supervising or leading others need an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership. Not only are these skills invaluable in leading others, they allow leaders to harness important energy necessary in dealing with customers and achieve high organizational standards. This course helps individuals master these core skills, he or she is able to lead employees, peers, superiors, vendors and customers with success.
“That meeting was a waste of time!” You’ve probably heard that before. You may even feel that way most of the time, because no business activity wastes more time or creates more frustration than a poorly run, unproductive meeting. Not surprisingly, executives, managers and supervisors spend as much as 50% of their time either conducting or attending meetings, yet receive little if any formal training in how to run them effectively. All too often alot gets said, little gets done, and people are not sure what to do next.
This module provides you with the meeting management skills a leader must have to run effective, dynamic and action-oriented meetings.
Part of an employee’s professional development is directly linked to the amount of coaching he or she receives from their manager. Managers need to know how to identify coaching opportunities, deliver supportive and developmental feedback and allow employees to take responsibility for problem solving and solution development and implementation. This two day skill-based program will include presentations, demonstrations and role-play practices on how to conduct a coaching session.
There are times when managers and supervisors experience a simple discussion suddenly turning into a heated argument that ends abruptly. Conflict erupts when two sides suddenly find themselves miles apart, taking extreme positions and unwilling to compromise their points of view. The questions most people ask are: “How do I know when I’m in conflict?”, “What can I do to avoid it?” and “How do I manage it productively?” In this module participants will develop an understanding of what conflict is, how to deal with it and how to develop alternative, win-win solutions.
Getting employees to do what you need them to do is a task every manager and supervisor must do effectively. Giving directions, rationale, identifying obstacles and setting deadlines is a challenge. This training focuses on how to get performance agreements that will be kept. Participants will have an opportunity to practice a format and process for assigning tasks and getting commitments. The group will also be introduced to how situational leadership, the use of consequences and motivation impact agreements.
The focus of this program is helping participants develop an awareness and understanding of the basic communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. Participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.
Course Categories: Communication.
Understanding how to effectively get through to people has been a topic of management interest for years. Managing Work Relationships Using Social Styles is a program designed around the concept of Social Styles. Once you understand your own and others’ styles you can modify and adjust your communication style for maximum impact, thereby managing working relationships with greatly enhanced effectiveness.