Courses In Conflict Resolution

Professional Well-being

One in five of us will be affect­ed by a stress-relat­ed ill­ness over the next 12 months. This work­shop is designed to raise aware­ness around the impor­tance of pro­fes­sion­al well-being. It aims to give you the infor­ma­tion, lan­guage and con­fi­dence to quick­ly rec­og­nize the ear­ly signs of pres­sure and what you can do to appro­pri­ate­ly pro­vide sup­port and main­tain resilience. In addi­tion, the ses­sion will pro­vide you and your cowork­ers with the tools to feel well-equipped and able to deal con­fi­dent­ly, open­ly and proac­tive­ly with the issues asso­ci­at­ed with pro­fes­sion­al well­be­ing.

Giving and Receiving Feedback

What is feed­back and why is it so impor­tant? Feed­back is healthy com­mu­ni­ca­tion between you and a co-work­er that rein­forces com­pe­tence and aligns expec­ta­tions. It is always aimed at a busi­ness-relat­ed goal and can be giv­en as well as received.

Feed­back is impor­tant because 50 per­cent of all non-per­for­mance prob­lems occur because of lack of feed­back. If done well, feed­back can increase the moti­va­tion and suc­cess of the indi­vid­ual and the team. It sup­ports effec­tive behav­ior and puts you back on track towards suc­cess­ful per­for­mance. Feed­back is a barom­e­ter for where you stand with your co-cowork­ers and can help you rec­og­nize and under­stand progress.

Handling Difficult Conversations

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense sit­u­a­tions.

Managing Conflict

There are times when man­agers and super­vi­sors expe­ri­ence a sim­ple dis­cus­sion sud­den­ly turn­ing into a heat­ed argu­ment that ends abrupt­ly. Con­flict erupts when two sides sud­den­ly find them­selves miles apart, tak­ing extreme posi­tions and unwill­ing to com­pro­mise their points of view. The ques­tions most peo­ple ask are: “How do I know when I’m in con­flict?”, “What can I do to avoid it?” and “How do I man­age it pro­duc­tive­ly?”  In this mod­ule par­tic­i­pants will devel­op an under­stand­ing of what con­flict is, how to deal with it and how to devel­op alter­na­tive, win-win solu­tions.