Courses In Coaching

Handling Difficult Conversations

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense sit­u­a­tions.

Managing Through the Uncertainty of Change

In today’s busi­ness world, change is con­stant. It occurs at a much high­er speed, and is more fre­quent­ly out of our con­trol than ever before. Man­ag­ing Through the Uncer­tain­ty of Change teach­es lead­ers and employ­ees to be agile when man­ag­ing ambi­gu­i­ty, to com­mu­ni­cate change in a way that engages oth­er, and to carve out time to think strate­gi­cal­ly. By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team per­for­mance.

Man­ag­ing Through Uncer­tain­ty Case Study

Masterful Coaching

Part of an employee’s pro­fes­sion­al devel­op­ment is direct­ly linked to the amount of coach­ing he or she receives from their man­ag­er. Man­agers need to know how to iden­ti­fy coach­ing oppor­tu­ni­ties, deliv­er sup­port­ive and devel­op­men­tal feed­back and allow employ­ees to take respon­si­bil­i­ty for prob­lem solv­ing and solu­tion devel­op­ment and imple­men­ta­tion. This two day skill-based pro­gram will include pre­sen­ta­tions, demon­stra­tions and role-play prac­tices on how to con­duct a coach­ing ses­sion.