Courses In Training

Presentation Skills

In today’s fast-paced cor­po­rate envi­ron­ments, it’s impor­tant to under­stand the ins and outs of com­mu­ni­cat­ing with senior man­age­ment. How you com­mu­ni­cate — how clear, suc­cinct and orga­nized you are in meet­ings, when you give pre­sen­ta­tions, and even impromp­tu — can have an impact on how you are per­ceived. Your effec­tive­ness, rep­u­ta­tion, and the qual­i­ty of the results you pro­duce can be impact­ed, for good or ill, by the clar­i­ty of your pre­sen­ta­tion. Par­tic­i­pants learn how to pre­pare, orga­nize and deliv­er a mes­sage “on the fly” as well as in more for­mal set­tings, includ­ing prac­tice in front of the group.

Handling Difficult Conversations

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense sit­u­a­tions.

Managing Client Relationships

Build­ing effec­tive busi­ness rela­tion­ships is the key to sell­ing suc­cess. Sea­soned sales­peo­ple know this. This work­shop for sales­peo­ple and/or rela­tion­ship man­agers focus­es on cre­at­ing long-last­ing client rela­tion­ships using pro­fes­sion­al sell­ing skills.

Sales­peo­ple are shown how to devel­op win­ning sales strate­gies through: Estab­lish­ing Cred­i­bil­i­ty and Trust, Iden­ti­fy­ing Cus­tomer Needs, Pre­sent­ing Solu­tions, Clos­ing Sales and Fol­low­ing Up. They will also learn how to incor­po­rate com­mu­ni­ca­tion skills to sup­port them in accu­rate­ly uncov­er­ing needs, get­ting clients involved, han­dling objec­tions and build­ing com­mit­ment.