The focus of this program is to help participants develop an awareness and understanding of fundamental communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. The workshop explores barriers to listening that stifle motivation and productivity. Through actively utilizing a listening model, participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.