Executive and Employee Training:
In-Person and Virtual Courses

Executive and Employee Training:
In-Person and Virtual Courses

Man­agers

Lead­ing in Uncer­tain Times

In today’s busi­ness world, change is con­stant. Lead­ing in Uncer­tain Times pro­vides par­tic­i­pants tools on how to be agile when man­ag­ing ambi­gu­i­ty, com­mu­ni­cat­ing change in a way that engages the team, and carv­ing out time to think strategically.

Max­i­miz­ing Moti­va­tion for Remote Employees

By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team per­for­mance. It’s about keep­ing team mem­bers pro­duc­tive, involved, and con­nect­ed to their team, man­ag­er, and larg­er organization.

Man­ag­ing Remote Teams

Devel­op a sim­ple, prac­ti­cal approach to max­i­miz­ing the per­for­mance and engage­ment of remote teams. Man­agers will learn how to proac­tive­ly share feed­back vir­tu­al­ly, com­mu­ni­cate effec­tive­ly, and cre­ate account­abil­i­ty across remote teams.  We will review best prac­tices in using tech­nol­o­gy to enhance team dynam­ics and tips to cir­cum­vent the chal­lenges that arise with vir­tu­al teams.

 

Team Mem­bers

Find­ing Bal­ance in a Crisis

Liv­ing and work­ing through a cri­sis can cause ebbs and flows in our focus, pro­duc­tiv­i­ty, con­nec­tiv­i­ty, and per­for­mance. This webi­nar offers sim­ple steps to pro­mote well­ness, both pro­fes­sion­al­ly and per­son­al­ly, dur­ing this time of stress and change.  Par­tic­i­pants will learn tips for main­tain­ing a work-life bal­ance, renew­ing resilien­cy, and find­ing clar­i­ty for over­all men­tal health.

How to Stay Engaged While Work­ing Remotely

Devel­op­ing a strat­e­gy to con­nect to your man­ag­er and team ensures engage­ment when work­ing remote­ly. This webi­nar offers prac­ti­cal tips to add greater mean­ing and per­son­al ful­fill­ment to your role as vir­tu­al team mem­ber. Par­tic­i­pants will learn key strate­gies to effec­tive­ly plan and man­age their time, remain pro­duc­tive and cre­ate a remote work envi­ron­ment that main­tains healthy engage­ment with their teams.

Lead­ing Effec­tive Vir­tu­al Meetings

When your work­force is not co-locat­ed, vir­tu­al meet­ings are a crit­i­cal way to stay con­nect­ed and aligned. If indi­vid­u­als spend as much as 50% of their time either con­duct­ing or attend­ing meet­ings, it’s impor­tant that peo­ple who facil­i­tate vir­tu­al meet­ings effec­tive­ly max­i­mize the invest­ment of time. This webi­nar pro­vides par­tic­i­pants with the meet­ing man­age­ment skills to run effec­tive, dynam­ic, and action-ori­ent­ed web-based meetings.

Project Man­age­ment in a Vir­tu­al Environment

Keep­ing projects on track in a vir­tu­al envi­ron­ment requires clear plan­ning, proac­tive com­mu­ni­ca­tion, and sim­ple strate­gies to mon­i­tor progress and respond to change requests quick­ly. This webi­nar will intro­duce the 6 Steps of Project Man­age­ment mod­el, review the three key skills need­ed to lead suc­cess­ful projects, and pro­vide an overview on com­mu­ni­cat­ing with stake­hold­ers to keep projects mov­ing forward.

Proac­tive Client Com­mu­ni­ca­tions (Note: Both client-fac­ing pro­fes­sion­als as well as those man­ag­ing inter­nal stake­hold­ers would ben­e­fit from this course.)

In times of uncer­tain­ty, proac­tive, thought­ful com­mu­ni­ca­tion can set you apart from the crowd. This web-based course details how to estab­lish cred­i­bil­i­ty and trust, iden­ti­fy client needs, offer updates and solu­tions, and close deals when times are chal­leng­ing. When plans start to go awry or resources are shift­ing, how do you reach out to clients and com­mu­ni­cate effec­tive­ly so that they remain com­mit­ted? Learn to proac­tive­ly stay in touch, keep clients engaged, ease con­cerns, and pro­vide updates on what you are work­ing on.

 

Vir­tu­al Coach­ing Options

As lead­ers, busi­ness man­agers and employ­ees tran­si­tion to work­ing vir­tu­al­ly, they are faced with a con­stant­ly shift­ing land­scape of expec­ta­tions and deliv­er­ables. From learn­ing to stay con­nect­ed to remote teams to bud­get­ing time for indi­vid­ual projects to man­ag­ing the stress of a volatile mar­ket­place, your peo­ple need sup­port.  Our ‘just in time’ coach­ing pro­vides sup­port in a sim­ple and effec­tive way.

Day One Group’s Vir­tu­al “Accel­er­a­tor” Coach­ing Ses­sions are a flex­i­ble option to meet your coach­ing needs. Rang­ing in dura­tion from 30-minute check-ins to 1‑hour coach­ing ses­sions, this flex­i­ble solu­tion can be cus­tomized based on client needs.

Project Man­age­ment Fun­da­men­tals is a half day work­shop that pro­vides an overview to project man­age­ment for those tasked with man­ag­ing mul­ti­ple projects, lead­ing project teams, and engag­ing with key stake­hold­ers with­out a Project Man­age­ment Cer­ti­fi­ca­tion.  This half day work­shop is high­ly inter­ac­tive and builds the skills need­ed to eas­i­ly man­age mul­ti­ple projects and work streams.

Project Man­age­ment Fun­da­men­tals pro­vides par­tic­i­pants with an overview of the project man­age­ment process and its ben­e­fits.  We will review the vocab­u­lary and ter­mi­nol­o­gy used in project man­age­ment as well as define the roles with­in a project team.  We’ll dis­cuss the char­ac­ter­is­tics of a suc­cess­ful project, review the major aspects of project ini­ti­a­tion, exam­ine ongo­ing project man­age­ment, and learn how to close a project suc­cess­ful­ly.  To con­clude, the par­tic­i­pants will work on a case study to apply the strate­gies learned and get peer feed­back on their approach.

The focus of this pro­gram is to help par­tic­i­pants devel­op an aware­ness and under­stand­ing of fun­da­men­tal com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. The work­shop explores bar­ri­ers to lis­ten­ing that sti­fle moti­va­tion and pro­duc­tiv­i­ty. Through active­ly uti­liz­ing a lis­ten­ing mod­el, par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

One in five of us will be affect­ed by a stress-relat­ed ill­ness over the next 12 months. This work­shop is designed to raise aware­ness around the impor­tance of pro­fes­sion­al well-being. It aims to give you the infor­ma­tion, lan­guage and con­fi­dence to quick­ly rec­og­nize the ear­ly signs of pres­sure and what you can do to appro­pri­ate­ly pro­vide sup­port and main­tain resilience. In addi­tion, the ses­sion will pro­vide you and your cowork­ers with the tools to feel well-equipped and able to deal con­fi­dent­ly, open­ly and proac­tive­ly with the issues asso­ci­at­ed with pro­fes­sion­al wellbeing.

In today’s fast-paced cor­po­rate envi­ron­ments, it’s impor­tant to under­stand the ins and outs of com­mu­ni­cat­ing with senior man­age­ment. How you com­mu­ni­cate — how clear, suc­cinct and orga­nized you are in meet­ings, when you give pre­sen­ta­tions, and even impromp­tu — can have an impact on how you are per­ceived. Your effec­tive­ness, rep­u­ta­tion, and the qual­i­ty of the results you pro­duce can be impact­ed, for good or ill, by the clar­i­ty of your pre­sen­ta­tion. Par­tic­i­pants learn how to pre­pare, orga­nize and deliv­er a mes­sage “on the fly” as well as in more for­mal set­tings, includ­ing prac­tice in front of the group.

As a man­ag­er, you need to be acces­si­ble and respon­sive to count­less tasks, requests, and inter­ac­tions with col­leagues, stake­hold­ers and man­age­ment. At the same time, you must be inno­v­a­tive and for­ward-think­ing. This course guides par­tic­i­pants through a process of mov­ing away from lim­it­ing time man­age­ment tac­tics and towards pro­duc­tiv­i­ty planning. 

Man­ag­ing Man­age­ment Time will uncov­er why indi­vid­u­als use pro­duc­tiv­i­ty plan­ning and also focus on the ben­e­fits of self-man­age­ment tools. Par­tic­i­pants will learn how to move from time man­age­ment to pro­duc­tiv­i­ty enhance­ment and leave the ses­sion with an action plan of how to incor­po­rate what they have learned from the ses­sion into their work environment.

In this mod­ule, we intro­duce the bat­tle that man­agers face every day between “imposed time” and “dis­cre­tionary time” and teach how to bal­ance per­for­mance in both areas to dri­ve orga­ni­za­tion­al success.

There is a sig­nif­i­cant dif­fer­ence between work­ing “in” the team and work­ing “on” the team. While it is impor­tant for lead­ers to be keen­ly aware of how work hap­pens and that indi­vid­u­als are work­ing col­lec­tive­ly, it is crit­i­cal for those lead­ers to be able to tap into poten­tial to accel­er­ate impact and excellence. 
 
This pro­gram will explore the com­plex­i­ties of inter­nal and exter­nal team dynam­ics and iden­ti­fy proven approach­es for suc­cess­ful­ly lead­ing high-per­form­ing teams. It offers an assess­ment of team health and an analy­sis of the key ele­ments of high per­form­ing teams: trust, con­flict, com­mit­ment, account­abil­i­ty and results.

What is feed­back and why is it so impor­tant? Feed­back is healthy com­mu­ni­ca­tion between you and a co-work­er that rein­forces com­pe­tence and aligns expec­ta­tions. It is always aimed at a busi­ness-relat­ed goal and can be giv­en as well as received.

Feed­back is impor­tant because 50 per­cent of all non-per­for­mance prob­lems occur because of lack of feed­back. If done well, feed­back can increase the moti­va­tion and suc­cess of the indi­vid­ual and the team. It sup­ports effec­tive behav­ior and puts you back on track towards suc­cess­ful per­for­mance. Feed­back is a barom­e­ter for where you stand with your co-cowork­ers and can help you rec­og­nize and under­stand progress.

Exec­u­tive Pres­ence sums up the impres­sion you make on oth­ers and how that impres­sion can help or hin­der your abil­i­ty to get work done. Exec­u­tive Pres­ence isn’t some­thing you “do” it is a per­cep­tion that oth­ers hold of you, and that per­cep­tion is a direct con­se­quence of your abil­i­ty to:

  • Speak strate­gi­cal­ly and artic­u­late vision
  • Influ­ence stake­hold­ers and lead deci­sion making
  • Dis­play ver­sa­til­i­ty in for­mal com­mu­ni­ca­tion con­texts (meet­ings, pre­sen­ta­tions, etc.)

This two-day work­shop pro­vides par­tic­i­pants with the oppor­tu­ni­ty to prac­tice the mind­sets and behav­iors that effec­tive­ly cre­ate exec­u­tive pres­ence. They will learn how com­pe­tence, image, pre­sen­ta­tion and feed­back affect ver­sa­til­i­ty, a key ingre­di­ent for pres­ence, while refin­ing the steps to effec­tu­ate max­i­mum influ­ence as executive.

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense situations.

Build­ing effec­tive busi­ness rela­tion­ships is the key to sell­ing suc­cess. Sea­soned sales­peo­ple know this. This work­shop for sales­peo­ple and/or rela­tion­ship man­agers focus­es on cre­at­ing long-last­ing client rela­tion­ships using pro­fes­sion­al sell­ing skills.

Sales­peo­ple are shown how to devel­op win­ning sales strate­gies through: Estab­lish­ing Cred­i­bil­i­ty and Trust, Iden­ti­fy­ing Cus­tomer Needs, Pre­sent­ing Solu­tions, Clos­ing Sales and Fol­low­ing Up. They will also learn how to incor­po­rate com­mu­ni­ca­tion skills to sup­port them in accu­rate­ly uncov­er­ing needs, get­ting clients involved, han­dling objec­tions and build­ing commitment.

In today’s busi­ness world, change is con­stant. It occurs at a much high­er speed, and is more fre­quent­ly out of our con­trol than ever before. Man­ag­ing Through the Uncer­tain­ty of Change teach­es lead­ers and employ­ees to be agile when man­ag­ing ambi­gu­i­ty, to com­mu­ni­cate change in a way that engages oth­er, and to carve out time to think strate­gi­cal­ly. By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team performance.

Man­ag­ing Through Uncer­tain­ty Case Study

Skills for the Devel­op­ing Man­ag­er is designed to pro­vide the fun­da­men­tal skills required to effec­tive­ly tran­si­tion from an indi­vid­ual con­trib­u­tor to an effec­tive man­ag­er. The work­shop intro­duces key man­age­ment prac­tices and pro­vides par­tic­i­pants with the tools and tech­niques need­ed to ensure opti­mal per­for­mance. Par­tic­i­pants are instruct­ed on how to iden­ti­fy dif­fer­ent behav­ioral styles in an effort to iden­ti­fy strate­gies and skills for influ­enc­ing oth­ers. The course assists poten­tial man­agers in assess­ing their per­son­al strengths and lim­i­ta­tions that will affect their abil­i­ty to del­e­gate and moti­vate oth­ers. In addi­tion, there is a focus on how to pro­vide effec­tive feed­back to oth­ers and how to con­duct crit­i­cal conversations.

Read about how it works

Indi­vid­u­als who have the respon­si­bil­i­ty for man­ag­ing, super­vis­ing or lead­ing oth­ers need an essen­tial set of skills. These skills allow lead­ers to effec­tive­ly and appro­pri­ate­ly respond to the per­for­mance chal­lenges which are inevitable to any­one in a posi­tion of lead­er­ship. Not only are these skills invalu­able in lead­ing oth­ers, they allow lead­ers to har­ness impor­tant ener­gy nec­es­sary in deal­ing with cus­tomers and achieve high orga­ni­za­tion­al stan­dards. This course helps indi­vid­u­als mas­ter these core skills, he or she is able to lead employ­ees, peers, supe­ri­ors, ven­dors and cus­tomers with success.

That meet­ing was a waste of time!”  You’ve prob­a­bly heard that before.  You may even feel that way most of the time, because no busi­ness activ­i­ty wastes more time or cre­ates more frus­tra­tion than a poor­ly run, unpro­duc­tive meet­ing.  Not sur­pris­ing­ly, exec­u­tives, man­agers and super­vi­sors spend as much as 50% of their time either con­duct­ing or attend­ing meet­ings, yet receive lit­tle if any for­mal train­ing in how to run them effec­tive­ly.  All too often alot gets said, lit­tle gets done, and peo­ple are not sure what to do next.

This mod­ule pro­vides you with the meet­ing man­age­ment skills a leader must have to run effec­tive, dynam­ic and action-ori­ent­ed meetings.

Part of an employ­ee’s pro­fes­sion­al devel­op­ment is direct­ly linked to the amount of coach­ing he or she receives from their man­ag­er. Man­agers need to know how to iden­ti­fy coach­ing oppor­tu­ni­ties, deliv­er sup­port­ive and devel­op­men­tal feed­back and allow employ­ees to take respon­si­bil­i­ty for prob­lem solv­ing and solu­tion devel­op­ment and imple­men­ta­tion. This two day skill-based pro­gram will include pre­sen­ta­tions, demon­stra­tions and role-play prac­tices on how to con­duct a coach­ing session.

There are times when man­agers and super­vi­sors expe­ri­ence a sim­ple dis­cus­sion sud­den­ly turn­ing into a heat­ed argu­ment that ends abrupt­ly. Con­flict erupts when two sides sud­den­ly find them­selves miles apart, tak­ing extreme posi­tions and unwill­ing to com­pro­mise their points of view. The ques­tions most peo­ple ask are: “How do I know when I’m in con­flict?”, “What can I do to avoid it?” and “How do I man­age it pro­duc­tive­ly?”  In this mod­ule par­tic­i­pants will devel­op an under­stand­ing of what con­flict is, how to deal with it and how to devel­op alter­na­tive, win-win solutions.

Get­ting employ­ees to do what you need them to do is a task every man­ag­er and super­vi­sor must do effec­tive­ly. Giv­ing direc­tions, ratio­nale, iden­ti­fy­ing obsta­cles and set­ting dead­lines is a chal­lenge. This train­ing focus­es on how to get per­for­mance agree­ments that will be kept. Par­tic­i­pants will have an oppor­tu­ni­ty to prac­tice a for­mat and process for assign­ing tasks and get­ting com­mit­ments. The group will also be intro­duced to how sit­u­a­tion­al lead­er­ship, the use of con­se­quences and moti­va­tion impact agreements.

The focus of this pro­gram is help­ing par­tic­i­pants devel­op an aware­ness and under­stand­ing of the basic com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. Par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Under­stand­ing how to effec­tive­ly get through to peo­ple has been a top­ic of man­age­ment inter­est for years. Man­ag­ing Work Rela­tion­ships Using Social Styles is a pro­gram designed around the con­cept of Social Styles. Once you under­stand your own and oth­ers’ styles you can mod­i­fy and adjust your com­mu­ni­ca­tion style for max­i­mum impact, there­by man­ag­ing work­ing rela­tion­ships with great­ly enhanced effectiveness.

Man­ag­ing Work Rela­tion­ships Using Social Styles Case Study

Keep Learning Alive” Web-based Offerings

Man­agers

Lead­ing in Uncer­tain Times

In today’s busi­ness world, change is con­stant. Lead­ing in Uncer­tain Times pro­vides par­tic­i­pants tools on how to be agile when man­ag­ing ambi­gu­i­ty, com­mu­ni­cat­ing change in a way that engages the team, and carv­ing out time to think strategically.

Max­i­miz­ing Moti­va­tion for Remote Employees

By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team per­for­mance. It’s about keep­ing team mem­bers pro­duc­tive, involved, and con­nect­ed to their team, man­ag­er, and larg­er organization.

Man­ag­ing Remote Teams

Devel­op a sim­ple, prac­ti­cal approach to max­i­miz­ing the per­for­mance and engage­ment of remote teams. Man­agers will learn how to proac­tive­ly share feed­back vir­tu­al­ly, com­mu­ni­cate effec­tive­ly, and cre­ate account­abil­i­ty across remote teams.  We will review best prac­tices in using tech­nol­o­gy to enhance team dynam­ics and tips to cir­cum­vent the chal­lenges that arise with vir­tu­al teams.

 

Team Mem­bers

Find­ing Bal­ance in a Crisis

Liv­ing and work­ing through a cri­sis can cause ebbs and flows in our focus, pro­duc­tiv­i­ty, con­nec­tiv­i­ty, and per­for­mance. This webi­nar offers sim­ple steps to pro­mote well­ness, both pro­fes­sion­al­ly and per­son­al­ly, dur­ing this time of stress and change.  Par­tic­i­pants will learn tips for main­tain­ing a work-life bal­ance, renew­ing resilien­cy, and find­ing clar­i­ty for over­all men­tal health.

How to Stay Engaged While Work­ing Remotely

Devel­op­ing a strat­e­gy to con­nect to your man­ag­er and team ensures engage­ment when work­ing remote­ly. This webi­nar offers prac­ti­cal tips to add greater mean­ing and per­son­al ful­fill­ment to your role as vir­tu­al team mem­ber. Par­tic­i­pants will learn key strate­gies to effec­tive­ly plan and man­age their time, remain pro­duc­tive and cre­ate a remote work envi­ron­ment that main­tains healthy engage­ment with their teams.

Lead­ing Effec­tive Vir­tu­al Meetings

When your work­force is not co-locat­ed, vir­tu­al meet­ings are a crit­i­cal way to stay con­nect­ed and aligned. If indi­vid­u­als spend as much as 50% of their time either con­duct­ing or attend­ing meet­ings, it’s impor­tant that peo­ple who facil­i­tate vir­tu­al meet­ings effec­tive­ly max­i­mize the invest­ment of time. This webi­nar pro­vides par­tic­i­pants with the meet­ing man­age­ment skills to run effec­tive, dynam­ic, and action-ori­ent­ed web-based meetings.

Project Man­age­ment in a Vir­tu­al Environment

Keep­ing projects on track in a vir­tu­al envi­ron­ment requires clear plan­ning, proac­tive com­mu­ni­ca­tion, and sim­ple strate­gies to mon­i­tor progress and respond to change requests quick­ly. This webi­nar will intro­duce the 6 Steps of Project Man­age­ment mod­el, review the three key skills need­ed to lead suc­cess­ful projects, and pro­vide an overview on com­mu­ni­cat­ing with stake­hold­ers to keep projects mov­ing forward.

Proac­tive Client Com­mu­ni­ca­tions (Note: Both client-fac­ing pro­fes­sion­als as well as those man­ag­ing inter­nal stake­hold­ers would ben­e­fit from this course.)

In times of uncer­tain­ty, proac­tive, thought­ful com­mu­ni­ca­tion can set you apart from the crowd. This web-based course details how to estab­lish cred­i­bil­i­ty and trust, iden­ti­fy client needs, offer updates and solu­tions, and close deals when times are chal­leng­ing. When plans start to go awry or resources are shift­ing, how do you reach out to clients and com­mu­ni­cate effec­tive­ly so that they remain com­mit­ted? Learn to proac­tive­ly stay in touch, keep clients engaged, ease con­cerns, and pro­vide updates on what you are work­ing on.

 

Vir­tu­al Coach­ing Options

As lead­ers, busi­ness man­agers and employ­ees tran­si­tion to work­ing vir­tu­al­ly, they are faced with a con­stant­ly shift­ing land­scape of expec­ta­tions and deliv­er­ables. From learn­ing to stay con­nect­ed to remote teams to bud­get­ing time for indi­vid­ual projects to man­ag­ing the stress of a volatile mar­ket­place, your peo­ple need sup­port.  Our ‘just in time’ coach­ing pro­vides sup­port in a sim­ple and effec­tive way.

Day One Group’s Vir­tu­al “Accel­er­a­tor” Coach­ing Ses­sions are a flex­i­ble option to meet your coach­ing needs. Rang­ing in dura­tion from 30-minute check-ins to 1‑hour coach­ing ses­sions, this flex­i­ble solu­tion can be cus­tomized based on client needs.

Course Categories: Coaching and Webinar.

Project Management Fundamentals

Project Man­age­ment Fun­da­men­tals is a half day work­shop that pro­vides an overview to project man­age­ment for those tasked with man­ag­ing mul­ti­ple projects, lead­ing project teams, and engag­ing with key stake­hold­ers with­out a Project Man­age­ment Cer­ti­fi­ca­tion.  This half day work­shop is high­ly inter­ac­tive and builds the skills need­ed to eas­i­ly man­age mul­ti­ple projects and work streams.

Project Man­age­ment Fun­da­men­tals pro­vides par­tic­i­pants with an overview of the project man­age­ment process and its ben­e­fits.  We will review the vocab­u­lary and ter­mi­nol­o­gy used in project man­age­ment as well as define the roles with­in a project team.  We’ll dis­cuss the char­ac­ter­is­tics of a suc­cess­ful project, review the major aspects of project ini­ti­a­tion, exam­ine ongo­ing project man­age­ment, and learn how to close a project suc­cess­ful­ly.  To con­clude, the par­tic­i­pants will work on a case study to apply the strate­gies learned and get peer feed­back on their approach.

Course Categories: Leadership, Management, Performance, Training, and Webinar.

The Power of Listening

The focus of this pro­gram is to help par­tic­i­pants devel­op an aware­ness and under­stand­ing of fun­da­men­tal com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. The work­shop explores bar­ri­ers to lis­ten­ing that sti­fle moti­va­tion and pro­duc­tiv­i­ty. Through active­ly uti­liz­ing a lis­ten­ing mod­el, par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Course Categories: Communication and Leadership.

Professional Well-being

One in five of us will be affect­ed by a stress-relat­ed ill­ness over the next 12 months. This work­shop is designed to raise aware­ness around the impor­tance of pro­fes­sion­al well-being. It aims to give you the infor­ma­tion, lan­guage and con­fi­dence to quick­ly rec­og­nize the ear­ly signs of pres­sure and what you can do to appro­pri­ate­ly pro­vide sup­port and main­tain resilience. In addi­tion, the ses­sion will pro­vide you and your cowork­ers with the tools to feel well-equipped and able to deal con­fi­dent­ly, open­ly and proac­tive­ly with the issues asso­ci­at­ed with pro­fes­sion­al wellbeing.

Course Categories: Communication, Conflict Resolution, Performance, and Webinar.

Presentation Skills

In today’s fast-paced cor­po­rate envi­ron­ments, it’s impor­tant to under­stand the ins and outs of com­mu­ni­cat­ing with senior man­age­ment. How you com­mu­ni­cate — how clear, suc­cinct and orga­nized you are in meet­ings, when you give pre­sen­ta­tions, and even impromp­tu — can have an impact on how you are per­ceived. Your effec­tive­ness, rep­u­ta­tion, and the qual­i­ty of the results you pro­duce can be impact­ed, for good or ill, by the clar­i­ty of your pre­sen­ta­tion. Par­tic­i­pants learn how to pre­pare, orga­nize and deliv­er a mes­sage “on the fly” as well as in more for­mal set­tings, includ­ing prac­tice in front of the group.

Course Categories: Communication, Training, and Webinar.

Managing Management Time

As a man­ag­er, you need to be acces­si­ble and respon­sive to count­less tasks, requests, and inter­ac­tions with col­leagues, stake­hold­ers and man­age­ment. At the same time, you must be inno­v­a­tive and for­ward-think­ing. This course guides par­tic­i­pants through a process of mov­ing away from lim­it­ing time man­age­ment tac­tics and towards pro­duc­tiv­i­ty planning. 

Man­ag­ing Man­age­ment Time will uncov­er why indi­vid­u­als use pro­duc­tiv­i­ty plan­ning and also focus on the ben­e­fits of self-man­age­ment tools. Par­tic­i­pants will learn how to move from time man­age­ment to pro­duc­tiv­i­ty enhance­ment and leave the ses­sion with an action plan of how to incor­po­rate what they have learned from the ses­sion into their work environment.

In this mod­ule, we intro­duce the bat­tle that man­agers face every day between “imposed time” and “dis­cre­tionary time” and teach how to bal­ance per­for­mance in both areas to dri­ve orga­ni­za­tion­al success.

Course Categories: Communication, Leadership, and Management.

Leading High-Performing Teams

There is a sig­nif­i­cant dif­fer­ence between work­ing “in” the team and work­ing “on” the team. While it is impor­tant for lead­ers to be keen­ly aware of how work hap­pens and that indi­vid­u­als are work­ing col­lec­tive­ly, it is crit­i­cal for those lead­ers to be able to tap into poten­tial to accel­er­ate impact and excellence. 
 
This pro­gram will explore the com­plex­i­ties of inter­nal and exter­nal team dynam­ics and iden­ti­fy proven approach­es for suc­cess­ful­ly lead­ing high-per­form­ing teams. It offers an assess­ment of team health and an analy­sis of the key ele­ments of high per­form­ing teams: trust, con­flict, com­mit­ment, account­abil­i­ty and results.

Course Categories: Communication, Leadership, Motivation, and Performance.

Giving and Receiving Feedback

What is feed­back and why is it so impor­tant? Feed­back is healthy com­mu­ni­ca­tion between you and a co-work­er that rein­forces com­pe­tence and aligns expec­ta­tions. It is always aimed at a busi­ness-relat­ed goal and can be giv­en as well as received.

Feed­back is impor­tant because 50 per­cent of all non-per­for­mance prob­lems occur because of lack of feed­back. If done well, feed­back can increase the moti­va­tion and suc­cess of the indi­vid­ual and the team. It sup­ports effec­tive behav­ior and puts you back on track towards suc­cess­ful per­for­mance. Feed­back is a barom­e­ter for where you stand with your co-cowork­ers and can help you rec­og­nize and under­stand progress.

Course Categories: Communication, Conflict Resolution, and Webinar.

Leading with Executive Presence

Exec­u­tive Pres­ence sums up the impres­sion you make on oth­ers and how that impres­sion can help or hin­der your abil­i­ty to get work done. Exec­u­tive Pres­ence isn’t some­thing you “do” it is a per­cep­tion that oth­ers hold of you, and that per­cep­tion is a direct con­se­quence of your abil­i­ty to:

  • Speak strate­gi­cal­ly and artic­u­late vision
  • Influ­ence stake­hold­ers and lead deci­sion making
  • Dis­play ver­sa­til­i­ty in for­mal com­mu­ni­ca­tion con­texts (meet­ings, pre­sen­ta­tions, etc.)

This two-day work­shop pro­vides par­tic­i­pants with the oppor­tu­ni­ty to prac­tice the mind­sets and behav­iors that effec­tive­ly cre­ate exec­u­tive pres­ence. They will learn how com­pe­tence, image, pre­sen­ta­tion and feed­back affect ver­sa­til­i­ty, a key ingre­di­ent for pres­ence, while refin­ing the steps to effec­tu­ate max­i­mum influ­ence as executive.

Course Categories: Communication, Leadership, Management, and Performance.

Handling Difficult Conversations

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense situations.

Course Categories: Coaching, Conflict Resolution, Leadership, Management, Training, and Webinar.

Managing Client Relationships

Build­ing effec­tive busi­ness rela­tion­ships is the key to sell­ing suc­cess. Sea­soned sales­peo­ple know this. This work­shop for sales­peo­ple and/or rela­tion­ship man­agers focus­es on cre­at­ing long-last­ing client rela­tion­ships using pro­fes­sion­al sell­ing skills.

Sales­peo­ple are shown how to devel­op win­ning sales strate­gies through: Estab­lish­ing Cred­i­bil­i­ty and Trust, Iden­ti­fy­ing Cus­tomer Needs, Pre­sent­ing Solu­tions, Clos­ing Sales and Fol­low­ing Up. They will also learn how to incor­po­rate com­mu­ni­ca­tion skills to sup­port them in accu­rate­ly uncov­er­ing needs, get­ting clients involved, han­dling objec­tions and build­ing commitment.

Course Categories: Communication, Management, and Training.

Managing Through the Uncertainty of Change

In today’s busi­ness world, change is con­stant. It occurs at a much high­er speed, and is more fre­quent­ly out of our con­trol than ever before. Man­ag­ing Through the Uncer­tain­ty of Change teach­es lead­ers and employ­ees to be agile when man­ag­ing ambi­gu­i­ty, to com­mu­ni­cate change in a way that engages oth­er, and to carve out time to think strate­gi­cal­ly. By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team performance.

Man­ag­ing Through Uncer­tain­ty Case Study

Course Categories: Coaching, Communication, Leadership, Management, and Webinar.

Skills for the Developing Manager

Skills for the Devel­op­ing Man­ag­er is designed to pro­vide the fun­da­men­tal skills required to effec­tive­ly tran­si­tion from an indi­vid­ual con­trib­u­tor to an effec­tive man­ag­er. The work­shop intro­duces key man­age­ment prac­tices and pro­vides par­tic­i­pants with the tools and tech­niques need­ed to ensure opti­mal per­for­mance. Par­tic­i­pants are instruct­ed on how to iden­ti­fy dif­fer­ent behav­ioral styles in an effort to iden­ti­fy strate­gies and skills for influ­enc­ing oth­ers. The course assists poten­tial man­agers in assess­ing their per­son­al strengths and lim­i­ta­tions that will affect their abil­i­ty to del­e­gate and moti­vate oth­ers. In addi­tion, there is a focus on how to pro­vide effec­tive feed­back to oth­ers and how to con­duct crit­i­cal conversations.

Read about how it works

Course Categories: Management and Motivation.

Building Successful Leaders

Indi­vid­u­als who have the respon­si­bil­i­ty for man­ag­ing, super­vis­ing or lead­ing oth­ers need an essen­tial set of skills. These skills allow lead­ers to effec­tive­ly and appro­pri­ate­ly respond to the per­for­mance chal­lenges which are inevitable to any­one in a posi­tion of lead­er­ship. Not only are these skills invalu­able in lead­ing oth­ers, they allow lead­ers to har­ness impor­tant ener­gy nec­es­sary in deal­ing with cus­tomers and achieve high orga­ni­za­tion­al stan­dards. This course helps indi­vid­u­als mas­ter these core skills, he or she is able to lead employ­ees, peers, supe­ri­ors, ven­dors and cus­tomers with success.

Course Categories: Leadership, Management, Motivation, and Performance.

Leading and Facilitating Effective Meetings

That meet­ing was a waste of time!”  You’ve prob­a­bly heard that before.  You may even feel that way most of the time, because no busi­ness activ­i­ty wastes more time or cre­ates more frus­tra­tion than a poor­ly run, unpro­duc­tive meet­ing.  Not sur­pris­ing­ly, exec­u­tives, man­agers and super­vi­sors spend as much as 50% of their time either con­duct­ing or attend­ing meet­ings, yet receive lit­tle if any for­mal train­ing in how to run them effec­tive­ly.  All too often alot gets said, lit­tle gets done, and peo­ple are not sure what to do next.

This mod­ule pro­vides you with the meet­ing man­age­ment skills a leader must have to run effec­tive, dynam­ic and action-ori­ent­ed meetings.

Course Categories: Leadership, Management, Meeting Management, and Webinar.

Masterful Coaching

Part of an employ­ee’s pro­fes­sion­al devel­op­ment is direct­ly linked to the amount of coach­ing he or she receives from their man­ag­er. Man­agers need to know how to iden­ti­fy coach­ing oppor­tu­ni­ties, deliv­er sup­port­ive and devel­op­men­tal feed­back and allow employ­ees to take respon­si­bil­i­ty for prob­lem solv­ing and solu­tion devel­op­ment and imple­men­ta­tion. This two day skill-based pro­gram will include pre­sen­ta­tions, demon­stra­tions and role-play prac­tices on how to con­duct a coach­ing session.

Course Categories: Coaching and Management.

Managing Conflict

There are times when man­agers and super­vi­sors expe­ri­ence a sim­ple dis­cus­sion sud­den­ly turn­ing into a heat­ed argu­ment that ends abrupt­ly. Con­flict erupts when two sides sud­den­ly find them­selves miles apart, tak­ing extreme posi­tions and unwill­ing to com­pro­mise their points of view. The ques­tions most peo­ple ask are: “How do I know when I’m in con­flict?”, “What can I do to avoid it?” and “How do I man­age it pro­duc­tive­ly?”  In this mod­ule par­tic­i­pants will devel­op an under­stand­ing of what con­flict is, how to deal with it and how to devel­op alter­na­tive, win-win solutions.

Course Categories: Communication, Conflict Resolution, and Management.

Performance Management: Maintaining High Performance

Get­ting employ­ees to do what you need them to do is a task every man­ag­er and super­vi­sor must do effec­tive­ly. Giv­ing direc­tions, ratio­nale, iden­ti­fy­ing obsta­cles and set­ting dead­lines is a chal­lenge. This train­ing focus­es on how to get per­for­mance agree­ments that will be kept. Par­tic­i­pants will have an oppor­tu­ni­ty to prac­tice a for­mat and process for assign­ing tasks and get­ting com­mit­ments. The group will also be intro­duced to how sit­u­a­tion­al lead­er­ship, the use of con­se­quences and moti­va­tion impact agreements.

Course Categories: Leadership and Management.

Powerful Communication

The focus of this pro­gram is help­ing par­tic­i­pants devel­op an aware­ness and under­stand­ing of the basic com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. Par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Course Categories: Communication and Webinar.

Managing Work Relationships Using Social Styles

Under­stand­ing how to effec­tive­ly get through to peo­ple has been a top­ic of man­age­ment inter­est for years. Man­ag­ing Work Rela­tion­ships Using Social Styles is a pro­gram designed around the con­cept of Social Styles. Once you under­stand your own and oth­ers’ styles you can mod­i­fy and adjust your com­mu­ni­ca­tion style for max­i­mum impact, there­by man­ag­ing work­ing rela­tion­ships with great­ly enhanced effectiveness.

Man­ag­ing Work Rela­tion­ships Using Social Styles Case Study

Course Categories: Communication, Management, and Webinar.