About Day One Group and Our Philosophy

Our Philosophy

Day One works with indus­try lead­ers to sup­port the pur­suit of excel­lence across rev­enue and non-rev­enue func­tions. We con­struc­tive­ly chal­lenge clients to talk straight, take per­son­al risks with integri­ty and make com­mit­ted deci­sions that cre­ate change for them­selves and their oper­a­tions. We col­lab­o­rate with our clients to cus­tomize pro­grams for all lev­els of man­age­ment for imme­di­ate rel­e­vance and impact in the work­place.

Day One Group President and Founder, Stephen Giordano

Stephen Giordano, President and Founder of Day One Group

Stephen Gior­dano, Pres­i­dent & Founder of Day One Group

Stephen Gior­dano is Pres­i­dent and Founder of Day One Group, a con­sult­ing firm that spe­cial­izes in orga­ni­za­tion­al trans­for­ma­tion through exec­u­tive coach­ing, skills-based lead­er­ship train­ing and change man­age­ment.

Stephen has over 15 years of expe­ri­ence both as an exec­u­tive coach and as a strate­gic con­sul­tant, and has worked with a wide vari­ety of For­tune 500 and For­tune 100 firms. Cur­rent clients include Mor­gan Stan­ley, Weight Watch­ers, Met Life, Rut­gers Uni­ver­si­ty, UBS, Deutsche Bank and New York Road Run­ners.

As a coach and con­sul­tant, Stephen con­sis­tent­ly chal­lenges his clients to bal­ance their long-term vision with short-term exe­cu­tion. A key focus of his coach­ing method­ol­o­gy is on the dynam­ics of inter­per­son­al skills as it impacts team man­age­ment, client rela­tion­ships and lead­er­ship devel­op­ment.

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Stephen is unique in his abil­i­ty to con­struc­tive­ly encour­age his clients to self-reflect hon­est­ly, take per­son­al risks to act with integri­ty and make com­mit­ted deci­sions that cre­ate desired change for them­selves and their orga­ni­za­tions. In addi­tion to coach­ing, Stephen advis­es lead­er­ship teams on strat­e­gy, orga­ni­za­tion­al devel­op­ment and tal­ent man­age­ment. He works with lead­ers at all lev­els and sup­ports the pur­suit of excel­lence across rev­enue and non-rev­enue func­tions alike. Day One Group is ded­i­cat­ed to trans­form­ing man­agers into lead­ers and poten­tial tal­ent into real­ized achieve­ment and ulti­mate­ly to help­ing com­pa­nies suc­ceed in hon­or­ing their mis­sion as well as reach­ing their bot­tom-line objec­tives.

Stephen began his con­sult­ing career in 1998 and worked as a Man­ag­ing Direc­tor for an inter­na­tion­al orga­ni­za­tion­al train­ing com­pa­ny from 2004–2011 before start­ing his own busi­ness. Pri­or to enter­ing con­sult­ing, Stephen spent ten years in high­er edu­ca­tion admin­is­tra­tion dur­ing which time he man­aged, trained and men­tored staff and fac­ul­ty mem­bers. Stephen holds a B.A. in Eng­lish from George­town Uni­ver­si­ty and a Master’s Degree in Edu­ca­tion from Man­hat­tanville Col­lege. Stephen is a mem­ber of the iCoach — New York pro­gram and has pro­fes­sion­al cer­ti­fi­ca­tion in Social Styles, Self Man­age­ment Pro­files, DiSC and the Har­ri­son Assess­ment.

Engaging classroom sessions

Active learn­ing with imme­di­ate impact

Engag­ing ses­sions

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Francesca Ferrara — Director, Client Experience

Francesca Ferrara Day One Group Senior Associate

Francesca Fer­rara, Direc­tor of Client Expe­ri­ence

Francesca Fer­rara has been with Day One Group since its found­ing. As an oper­a­tions orches­tra­tor, she over­sees client rela­tions and project man­age­ment, while work­ing close­ly with our team of design­ers and facil­i­ta­tors to ensure the qual­i­ty and suc­cess of Day One Group pro­grams. Her com­mit­ment to pro­fes­sion­al devel­op­ment and learn­ing facil­i­ta­tion has been a cor­ner­stone of her career.

As a for­mer teacher with a Mas­ter of Edu­ca­tion degree from Colum­bia Uni­ver­si­ty, Francesca under­stands both the the­o­ret­i­cal tenets and prac­ti­cal appli­ca­tions of design­ing and imple­ment­ing mean­ing­ful and mem­o­rable cur­ricu­lum. Her pas­sion for cre­at­ing learn­ing tools with real-life applic­a­bil­i­ty is evi­dent in her con­tri­bu­tions to Day One Group’s cus­tomized pro­gram designs for clients such as UBS, Neu­berg­er Berman and New York Road Run­ners. Her expe­ri­ence as a pro­fes­sion­al writer in both the aca­d­e­m­ic and enter­tain­ment indus­tries pro­vides a syn­the­sized blend of sub­ject-knowl­edge and acces­si­bil­i­ty to our con­tent.

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With over 15 years of cor­po­rate expe­ri­ence in both the for- and non-prof­it sec­tors of the sports and enter­tain­ment indus­tries, Francesca has devel­oped a deep under­stand­ing of and respect for the impor­tance of skills-based train­ing in the work­place. As a man­ag­er in the inter­na­tion­al licens­ing and mar­ket­ing divi­sion of the Nation­al Hock­ey League, she worked with 80+ licensees around the globe and devel­oped a bal­anced and ver­sa­tile style when work­ing with clients. Francesca’s firm grasp of the skills need­ed to help team mem­bers meet their full poten­tial con­tin­ues to enable real orga­ni­za­tion­al suc­cess with local and remote teams of vary­ing exper­tise.

Francesca man­ages Day One Group’s exec­u­tive coach­ing prac­tice. She is an exec­u­tive coach trained and cer­ti­fied through the Baruch Uni­ver­si­ty iCoach NY pro­gram. She is also cer­ti­fied by The Tra­com Group to admin­is­ter, debrief and train indi­vid­u­als and groups in the Social Styles assess­ment mod­el.

Francesca resides in New Jer­sey with her two sons. She is active­ly involved in her local school dis­trict, improv­ing the qual­i­ty of edu­ca­tion and enrich­ment offer­ings for stu­dents. In her free time, she enjoys run­ning and play­ing ten­nis.

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Kelly Shannon, Director of Client Solutions

Kelly Shannon, Director of Client Solutions

Kel­ly Shan­non, Direc­tor of Client Solu­tions

As the Direc­tor of Client Solu­tions for Day One Group, Kel­ly Shan­non applies her exper­tise in learn­ing & devel­op­ment, exec­u­tive coach­ing, and tal­ent man­age­ment to clients’ devel­op­ment and engage­ment needs.  She con­sults with For­tune 100 and 500 com­pa­nies on their lead­er­ship and employ­ee devel­op­ment strate­gies and cur­ricu­lum. Kel­ly brings a holis­tic approach to help­ing great lead­ers build great com­pa­nies. From work­ing with lead­ers to assess the devel­op­ment needs of the orga­ni­za­tion to design­ing the strat­e­gy, frame­work, process­es and focus of lead­er­ship, man­age­ment and open enroll­ment cur­ricu­lums, Kel­ly builds the devel­op­ment plat­forms that train staff on the skills need­ed to real­ize the strate­gic vision. Kel­ly has expe­ri­ence assess­ing an organization’s cul­ture and devel­op­ing ini­tia­tives that engage employ­ees and increase reten­tion.
For the past eigh­teen years, Kel­ly has led a reward­ing career in Tal­ent and Orga­ni­za­tion­al Devel­op­ment at Mor­gan Stan­ley, Citi, Deutsche Bank, and Société Générale. Most recent­ly, Kel­ly led the Tal­ent & Devel­op­ment team at Mac­quar­ie as the Head of Tal­ent for the Amer­i­c­as.  Dur­ing her tenured career, Kel­ly coached and con­sult­ed with C‑Suite lead­ers, senior exec­u­tives and high poten­tial man­agers on top­ics of strat­e­gy, lead­er­ship, learn­ing and devel­op­ment, tal­ent man­age­ment, suc­ces­sion plan­ning, pres­ence and team engage­ment.

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Kelly’s unique abil­i­ty to estab­lish imme­di­ate rap­port and devel­op mean­ing­ful rela­tion­ships with busi­ness lead­ers opens the lines of com­mu­ni­ca­tion and col­lab­o­ra­tion and it gives her an advan­tage when coach­ing or part­ner­ing with sea­soned pro­fes­sion­als. She has worked exten­sive­ly in envi­ron­ments fac­ing demand­ing busi­ness expec­ta­tions as well as large orga­ni­za­tion­al restruc­tur­ing and cul­tur­al trans­for­ma­tions. Kel­ly takes a prag­mat­ic and proac­tive approach and is adept at coach­ing effec­tive lead­er­ship behav­iors and cre­at­ing pos­i­tive change for the indi­vid­ual and the orga­ni­za­tion.

Kel­ly part­ners with lead­ers to build inno­v­a­tive strate­gies, high per­form­ing teams and engag­ing com­pa­ny cul­tures. Her approach incor­po­rates the lat­est research in effec­tive lead­er­ship, inter­per­son­al com­mu­ni­ca­tion, and behav­ioral sci­ence to enhance the skills and exper­tise need­ed to excel in cur­rent sit­u­a­tions while keep­ing an eye on over­all vision and strat­e­gy.

Kel­ly com­plet­ed her Cer­ti­fi­ca­tion in Exec­u­tive Coach­ing through the iCoach Pro­gram at the Zick­lin School of Busi­ness at Baruch Col­lege in New York. She is cer­ti­fied in the MBTI assess­ment instru­ments and is expe­ri­enced with 360° inter­views and devel­op­ment plan­ning. Kel­ly holds a Bach­e­lor of Arts degree from Seton Hill Uni­ver­si­ty in Penn­syl­va­nia.


Kelly’s approach to train­ing ad coach­ing projects and engage­ments is informed by her years of expe­ri­ence lead­ing Tal­ent & Devel­op­ment func­tions and part­ner­ing with senior lead­ers to under­stand their devel­op­ment needs, their goals, and to shape a solu­tion that would move the busi­ness for­ward.

Exam­ples of Kelly’s recent con­sult­ing engage­ments include:

  • Con­duct­ed group coach­ing ses­sions with senior lead­ers and man­agers to explore key issues that would help to engage their employ­ees and cas­cade key strate­gic mes­sages through­out the orga­ni­za­tion.
  • Led a women’s lead­er­ship pro­gram at a lead­ing Hedge Fund to sup­port the devel­op­ment and expo­sure of women and help them estab­lish careers that lead to exec­u­tive-lev­el roles in the future.
  • Part­nered with a large Invest­ment Bank to cus­tom design Busi­ness Writ­ing and Com­mu­ni­ca­tion train­ing to sup­port their employ­ee devel­op­ment goals and make a deep­er impact with inter­nal com­mu­ni­ca­tion efforts.


Kelly’s coach­ing ensured that my strat­e­gy was well thought through, prac­ti­cal, action­able and fit into the over­all strat­e­gy of the FX Divi­sion. She assist­ed my com­mu­ni­ca­tion abil­i­ties both in client and inter­nal meet­ings, but also as I man­aged my team and built rela­tion­ships inter­nal­ly.”
-Man­ag­ing Direc­tor and Head of the FX Desk at Citi

Kel­ly is high­ly skilled at engag­ing par­tic­i­pants in the class­room and help­ing them to build the skills and habits to change their approach and behav­iors.  I have worked with Kel­ly on projects rang­ing from large scale lead­er­ship pro­grams to firm-wide tal­ent man­age­ment ini­tia­tives and the results were always impres­sive.  Kel­ly brings a lev­el of com­mit­ment and pas­sion to projects that is unpar­al­leled amongst her peers.”
-Chief Oper­at­ing Offi­cer at Société Générale

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