Courses In Communication

The Power of Listening

The focus of this pro­gram is to help par­tic­i­pants devel­op an aware­ness and under­stand­ing of fun­da­men­tal com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. The work­shop explores bar­ri­ers to lis­ten­ing that sti­fle moti­va­tion and pro­duc­tiv­i­ty. Through active­ly uti­liz­ing a lis­ten­ing mod­el, par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Professional Well-being

One in five of us will be affect­ed by a stress-relat­ed ill­ness over the next 12 months. This work­shop is designed to raise aware­ness around the impor­tance of pro­fes­sion­al well-being. It aims to give you the infor­ma­tion, lan­guage and con­fi­dence to quick­ly rec­og­nize the ear­ly signs of pres­sure and what you can do to appro­pri­ate­ly pro­vide sup­port and main­tain resilience. In addi­tion, the ses­sion will pro­vide you and your cowork­ers with the tools to feel well-equipped and able to deal con­fi­dent­ly, open­ly and proac­tive­ly with the issues asso­ci­at­ed with pro­fes­sion­al well­be­ing.

Presentation Skills

In today’s fast-paced cor­po­rate envi­ron­ments, it’s impor­tant to under­stand the ins and outs of com­mu­ni­cat­ing with senior man­age­ment. How you com­mu­ni­cate — how clear, suc­cinct and orga­nized you are in meet­ings, when you give pre­sen­ta­tions, and even impromp­tu — can have an impact on how you are per­ceived. Your effec­tive­ness, rep­u­ta­tion, and the qual­i­ty of the results you pro­duce can be impact­ed, for good or ill, by the clar­i­ty of your pre­sen­ta­tion. Par­tic­i­pants learn how to pre­pare, orga­nize and deliv­er a mes­sage “on the fly” as well as in more for­mal set­tings, includ­ing prac­tice in front of the group.

Managing Management Time

As a man­ag­er, you need to be acces­si­ble and respon­sive to count­less tasks, requests, and inter­ac­tions with col­leagues, stake­hold­ers and man­age­ment. At the same time, you must be inno­v­a­tive and for­ward-think­ing. This course guides par­tic­i­pants through a process of mov­ing away from lim­it­ing time man­age­ment tac­tics and towards pro­duc­tiv­i­ty plan­ning.  

Man­ag­ing Man­age­ment Time will uncov­er why indi­vid­u­als use pro­duc­tiv­i­ty plan­ning and also focus on the ben­e­fits of self-man­age­ment tools. Par­tic­i­pants will learn how to move from time man­age­ment to pro­duc­tiv­i­ty enhance­ment and leave the ses­sion with an action plan of how to incor­po­rate what they have learned from the ses­sion into their work envi­ron­ment.

In this mod­ule, we intro­duce the bat­tle that man­agers face every day between “imposed time” and “dis­cre­tionary time” and teach how to bal­ance per­for­mance in both areas to dri­ve orga­ni­za­tion­al suc­cess.

Leading High-Performing Teams

There is a sig­nif­i­cant dif­fer­ence between work­ing “in” the team and work­ing “on” the team. While it is impor­tant for lead­ers to be keen­ly aware of how work hap­pens and that indi­vid­u­als are work­ing col­lec­tive­ly, it is crit­i­cal for those lead­ers to be able to tap into poten­tial to accel­er­ate impact and excel­lence.  
 
This pro­gram will explore the com­plex­i­ties of inter­nal and exter­nal team dynam­ics and iden­ti­fy proven approach­es for suc­cess­ful­ly lead­ing high-per­form­ing teams. It offers an assess­ment of team health and an analy­sis of the key ele­ments of high per­form­ing teams: trust, con­flict, com­mit­ment, account­abil­i­ty and results.

Giving and Receiving Feedback

What is feed­back and why is it so impor­tant? Feed­back is healthy com­mu­ni­ca­tion between you and a co-work­er that rein­forces com­pe­tence and aligns expec­ta­tions. It is always aimed at a busi­ness-relat­ed goal and can be giv­en as well as received.

Feed­back is impor­tant because 50 per­cent of all non-per­for­mance prob­lems occur because of lack of feed­back. If done well, feed­back can increase the moti­va­tion and suc­cess of the indi­vid­ual and the team. It sup­ports effec­tive behav­ior and puts you back on track towards suc­cess­ful per­for­mance. Feed­back is a barom­e­ter for where you stand with your co-cowork­ers and can help you rec­og­nize and under­stand progress.

Leading with Executive Presence

Exec­u­tive Pres­ence sums up the impres­sion you make on oth­ers and how that impres­sion can help or hin­der your abil­i­ty to get work done. Exec­u­tive Pres­ence isn’t some­thing you “do” it is a per­cep­tion that oth­ers hold of you, and that per­cep­tion is a direct con­se­quence of your abil­i­ty to:

  • Speak strate­gi­cal­ly and artic­u­late vision
  • Influ­ence stake­hold­ers and lead deci­sion mak­ing
  • Dis­play ver­sa­til­i­ty in for­mal com­mu­ni­ca­tion con­texts (meet­ings, pre­sen­ta­tions, etc.)

This two-day work­shop pro­vides par­tic­i­pants with the oppor­tu­ni­ty to prac­tice the mind­sets and behav­iors that effec­tive­ly cre­ate exec­u­tive pres­ence. They will learn how com­pe­tence, image, pre­sen­ta­tion and feed­back affect ver­sa­til­i­ty, a key ingre­di­ent for pres­ence, while refin­ing the steps to effec­tu­ate max­i­mum influ­ence as exec­u­tive.

Managing Client Relationships

Build­ing effec­tive busi­ness rela­tion­ships is the key to sell­ing suc­cess. Sea­soned sales­peo­ple know this. This work­shop for sales­peo­ple and/or rela­tion­ship man­agers focus­es on cre­at­ing long-last­ing client rela­tion­ships using pro­fes­sion­al sell­ing skills.

Sales­peo­ple are shown how to devel­op win­ning sales strate­gies through: Estab­lish­ing Cred­i­bil­i­ty and Trust, Iden­ti­fy­ing Cus­tomer Needs, Pre­sent­ing Solu­tions, Clos­ing Sales and Fol­low­ing Up. They will also learn how to incor­po­rate com­mu­ni­ca­tion skills to sup­port them in accu­rate­ly uncov­er­ing needs, get­ting clients involved, han­dling objec­tions and build­ing com­mit­ment.

Managing Through the Uncertainty of Change

In today’s busi­ness world, change is con­stant. It occurs at a much high­er speed, and is more fre­quent­ly out of our con­trol than ever before. Man­ag­ing Through the Uncer­tain­ty of Change teach­es lead­ers and employ­ees to be agile when man­ag­ing ambi­gu­i­ty, to com­mu­ni­cate change in a way that engages oth­er, and to carve out time to think strate­gi­cal­ly. By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team per­for­mance.

Man­ag­ing Through Uncer­tain­ty Case Study

Managing Conflict

There are times when man­agers and super­vi­sors expe­ri­ence a sim­ple dis­cus­sion sud­den­ly turn­ing into a heat­ed argu­ment that ends abrupt­ly. Con­flict erupts when two sides sud­den­ly find them­selves miles apart, tak­ing extreme posi­tions and unwill­ing to com­pro­mise their points of view. The ques­tions most peo­ple ask are: “How do I know when I’m in con­flict?”, “What can I do to avoid it?” and “How do I man­age it pro­duc­tive­ly?”  In this mod­ule par­tic­i­pants will devel­op an under­stand­ing of what con­flict is, how to deal with it and how to devel­op alter­na­tive, win-win solu­tions.

Powerful Communication

The focus of this pro­gram is help­ing par­tic­i­pants devel­op an aware­ness and under­stand­ing of the basic com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. Par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Managing Work Relationships Using Social Styles

Under­stand­ing how to effec­tive­ly get through to peo­ple has been a top­ic of man­age­ment inter­est for years. Man­ag­ing Work Rela­tion­ships Using Social Styles is a pro­gram designed around the con­cept of Social Styles. Once you under­stand your own and oth­ers’ styles you can mod­i­fy and adjust your com­mu­ni­ca­tion style for max­i­mum impact, there­by man­ag­ing work­ing rela­tion­ships with great­ly enhanced effec­tive­ness.

Man­ag­ing Work Rela­tion­ships Using Social Styles Case Study