The focus of this program is to help participants develop an awareness and understanding of fundamental communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. The workshop explores barriers to listening that stifle motivation and productivity. Through actively utilizing a listening model, participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.
One in five of us will be affected by a stress-related illness over the next 12 months. This workshop is designed to raise awareness around the importance of professional well-being. It aims to give you the information, language and confidence to quickly recognize the early signs of pressure and what you can do to appropriately provide support and maintain resilience. In addition, the session will provide you and your coworkers with the tools to feel well-equipped and able to deal confidently, openly and proactively with the issues associated with professional wellbeing.
In today’s fast-paced corporate environments, it’s important to understand the ins and outs of communicating with senior management. How you communicate — how clear, succinct and organized you are in meetings, when you give presentations, and even impromptu — can have an impact on how you are perceived. Your effectiveness, reputation, and the quality of the results you produce can be impacted, for good or ill, by the clarity of your presentation. Participants learn how to prepare, organize and deliver a message “on the fly” as well as in more formal settings, including practice in front of the group.
As a manager, you need to be accessible and responsive to countless tasks, requests, and interactions with colleagues, stakeholders and management. At the same time, you must be innovative and forward-thinking. This course guides participants through a process of moving away from limiting time management tactics and towards productivity planning.
Managing Management Time will uncover why individuals use productivity planning and also focus on the benefits of self-management tools. Participants will learn how to move from time management to productivity enhancement and leave the session with an action plan of how to incorporate what they have learned from the session into their work environment.
In this module, we introduce the battle that managers face
What is feedback and why is it so important? Feedback is healthy communication between you and a co-worker that reinforces competence and aligns expectations. It is always aimed at a business-related goal and can be given as well as received.
Feedback is important because 50 percent of all non-performance problems occur because of lack of feedback. If done well, feedback can increase the motivation and success of the individual and the team. It supports effective behavior and puts you back on track towards successful performance. Feedback is a barometer for where you stand with your co-coworkers and can help you recognize and understand progress.
Executive Presence sums up the impression you make on others and how that impression can help or hinder your ability to get work done. Executive Presence isn’t something you “do” it is a perception that others hold of you, and that perception is a direct consequence of your ability to:
- Speak strategically and articulate vision
- Influence stakeholders and lead decision making
- Display versatility in formal communication contexts (meetings, presentations, etc.)
This two-day workshop provides participants with the opportunity to practice the mindsets and behaviors that effectively create executive presence. They will learn how competence, image, presentation and feedback affect versatility, a key ingredient for presence, while refining the steps to effectuate maximum influence as executive.
Building effective business relationships is the key to selling success. Seasoned salespeople know this. This workshop for salespeople and/or relationship managers focuses on creating long-lasting client relationships using professional selling skills.
Salespeople are shown how to develop winning sales strategies through: Establishing Credibility and Trust, Identifying Customer Needs, Presenting Solutions, Closing Sales and Following Up. They will also learn how to incorporate communication skills to support them in accurately uncovering needs, getting clients involved, handling objections and building commitment.
In today’s business world, change is constant. It occurs at a much higher speed, and is more frequently out of our control than ever before. Managing Through the Uncertainty of Change teaches leaders and employees to be agile when managing ambiguity, to communicate change in a way that engages other, and to carve out time to think strategically. By focusing on being grounded and emotionally present while making important decisions in times of stressful change, this course provides the learnings necessary to increase a business professional’s capacity to engage others, thus elevating individual ownership and enthusiasm for organizational goals and team performance.
There are times when managers and supervisors experience a simple discussion suddenly turning into a heated argument that ends abruptly. Conflict erupts when two sides suddenly find themselves miles apart, taking extreme positions and unwilling to compromise their points of view. The questions most people ask are: “How do I know when I’m in conflict?”, “What can I do to avoid it?” and “How do I manage it productively?” In this module participants will develop an understanding of what conflict is, how to deal with it and how to develop alternative, win-win solutions.
The focus of this program is helping participants develop an awareness and understanding of the basic communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. Participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.
Understanding how to effectively get through to people has been a topic of management interest for years. Managing Work Relationships Using Social Styles is a program designed around the concept of Social Styles. Once you understand your own and others’ styles you can modify and adjust your communication style for maximum impact, thereby managing working relationships with greatly enhanced effectiveness.