Individuals who have the responsibility for managing, supervising or leading others need an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership. Not only are these skills invaluable in leading others, they allow leaders to harness important energy necessary in dealing with customers and achieve high organizational standards. This course helps individuals master these core skills, he or she is able to lead employees, peers, superiors, vendors and customers with success.