The focus of this program is to help participants develop an awareness and understanding of fundamental communication skills needed to interact effectively. This module focuses on how empathic listening is used to gather information, counsel others, demonstrate respect and acceptance and set the stage for problem solving. The workshop explores barriers to listening that stifle motivation and productivity. Through actively utilizing a listening model, participants learn how to balance the skills of listening and speaking to create an environment that allows others to take ownership of, and responsibility for, their actions.
As a manager, you need to be accessible and responsive to countless tasks, requests, and interactions with colleagues, stakeholders and management. At the same time, you must be innovative and forward-thinking. This course guides participants through a process of moving away from limiting time management tactics and towards productivity planning.
Managing Management Time will uncover why individuals use productivity planning and also focus on the benefits of self-management tools. Participants will learn how to move from time management to productivity enhancement and leave the session with an action plan of how to incorporate what they have learned from the session into their work environment.
In this module, we introduce the battle that managers face
Executive Presence sums up the impression you make on others and how that impression can help or hinder your ability to get work done. Executive Presence isn’t something you “do” it is a perception that others hold of you, and that perception is a direct consequence of your ability to:
- Speak strategically and articulate vision
- Influence stakeholders and lead decision making
- Display versatility in formal communication contexts (meetings, presentations, etc.)
This two-day workshop provides participants with the opportunity to practice the mindsets and behaviors that effectively create executive presence. They will learn how competence, image, presentation and feedback affect versatility, a key ingredient for presence, while refining the steps to effectuate maximum influence as executive.
This highly interactive course builds skills and confidence in effectively managing conflict and the difficult conversations that employees and managers face daily. Participants will have the opportunity to practice successful planning for and delivery of crucial conversations. Understanding the principle causes of conflict in the workplace and how to effectively manage them is the key to effective conflict resolution. In this course, participants will identify the appropriate styles for delivering tough news and managing conflict, learn proven techniques to structure and conduct difficult conversations more effectively, and overcome the key challenges to effective communication in tense situations.
In today’s business world, change is constant. It occurs at a much higher speed, and is more frequently out of our control than ever before. Managing Through the Uncertainty of Change teaches leaders and employees to be agile when managing ambiguity, to communicate change in a way that engages other, and to carve out time to think strategically. By focusing on being grounded and emotionally present while making important decisions in times of stressful change, this course provides the learnings necessary to increase a business professional’s capacity to engage others, thus elevating individual ownership and enthusiasm for organizational goals and team performance.
Individuals who have the responsibility for managing, supervising or leading others need an essential set of skills. These skills allow leaders to effectively and appropriately respond to the performance challenges which are inevitable to anyone in a position of leadership. Not only are these skills invaluable in leading others, they allow leaders to harness important energy necessary in dealing with customers and achieve high organizational standards. This course helps individuals master these core skills, he or she is able to lead employees, peers, superiors, vendors and customers with success.
“That meeting was a waste of time!” You’ve probably heard that before. You may even feel that way most of the time, because no business activity wastes more time or creates more frustration than a poorly run, unproductive meeting. Not surprisingly, executives, managers and supervisors spend as much as 50% of their time either conducting or attending meetings, yet receive little if any formal training in how to run them effectively. All too often alot gets said, little gets done, and people are not sure what to do next.
This module provides you with the meeting management skills a leader must have to run effective, dynamic and action-oriented meetings.
Getting employees to do what you need them to do is a task every manager and supervisor must do effectively. Giving directions, rationale, identifying obstacles and setting deadlines is a challenge. This training focuses on how to get performance agreements that will be kept. Participants will have an opportunity to practice a format and process for assigning tasks and getting commitments. The group will also be introduced to how situational leadership, the use of consequences and motivation impact agreements.