Courses In Leadership

The Power of Listening

The focus of this pro­gram is to help par­tic­i­pants devel­op an aware­ness and under­stand­ing of fun­da­men­tal com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. The work­shop explores bar­ri­ers to lis­ten­ing that sti­fle moti­va­tion and pro­duc­tiv­i­ty. Through active­ly uti­liz­ing a lis­ten­ing mod­el, par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.

Managing Management Time

As a man­ag­er, you need to be acces­si­ble and respon­sive to count­less tasks, requests, and inter­ac­tions with col­leagues, stake­hold­ers and man­age­ment. At the same time, you must be inno­v­a­tive and for­ward-think­ing. This course guides par­tic­i­pants through a process of mov­ing away from lim­it­ing time man­age­ment tac­tics and towards pro­duc­tiv­i­ty plan­ning.  

Man­ag­ing Man­age­ment Time will uncov­er why indi­vid­u­als use pro­duc­tiv­i­ty plan­ning and also focus on the ben­e­fits of self-man­age­ment tools. Par­tic­i­pants will learn how to move from time man­age­ment to pro­duc­tiv­i­ty enhance­ment and leave the ses­sion with an action plan of how to incor­po­rate what they have learned from the ses­sion into their work envi­ron­ment.

In this mod­ule, we intro­duce the bat­tle that man­agers face every day between “imposed time” and “dis­cre­tionary time” and teach how to bal­ance per­for­mance in both areas to dri­ve orga­ni­za­tion­al suc­cess.

Leading High-Performing Teams

There is a sig­nif­i­cant dif­fer­ence between work­ing “in” the team and work­ing “on” the team. While it is impor­tant for lead­ers to be keen­ly aware of how work hap­pens and that indi­vid­u­als are work­ing col­lec­tive­ly, it is crit­i­cal for those lead­ers to be able to tap into poten­tial to accel­er­ate impact and excel­lence.  
 
This pro­gram will explore the com­plex­i­ties of inter­nal and exter­nal team dynam­ics and iden­ti­fy proven approach­es for suc­cess­ful­ly lead­ing high-per­form­ing teams. It offers an assess­ment of team health and an analy­sis of the key ele­ments of high per­form­ing teams: trust, con­flict, com­mit­ment, account­abil­i­ty and results.

Leading with Executive Presence

Exec­u­tive Pres­ence sums up the impres­sion you make on oth­ers and how that impres­sion can help or hin­der your abil­i­ty to get work done. Exec­u­tive Pres­ence isn’t some­thing you “do” it is a per­cep­tion that oth­ers hold of you, and that per­cep­tion is a direct con­se­quence of your abil­i­ty to:

  • Speak strate­gi­cal­ly and artic­u­late vision
  • Influ­ence stake­hold­ers and lead deci­sion mak­ing
  • Dis­play ver­sa­til­i­ty in for­mal com­mu­ni­ca­tion con­texts (meet­ings, pre­sen­ta­tions, etc.)

This two-day work­shop pro­vides par­tic­i­pants with the oppor­tu­ni­ty to prac­tice the mind­sets and behav­iors that effec­tive­ly cre­ate exec­u­tive pres­ence. They will learn how com­pe­tence, image, pre­sen­ta­tion and feed­back affect ver­sa­til­i­ty, a key ingre­di­ent for pres­ence, while refin­ing the steps to effec­tu­ate max­i­mum influ­ence as exec­u­tive.

Handling Difficult Conversations

This high­ly inter­ac­tive course builds skills and con­fi­dence in effec­tive­ly man­ag­ing con­flict and the dif­fi­cult con­ver­sa­tions that employ­ees and man­agers face dai­ly. Par­tic­i­pants will have the oppor­tu­ni­ty to prac­tice suc­cess­ful plan­ning for and deliv­ery of cru­cial con­ver­sa­tions. Under­stand­ing the prin­ci­ple caus­es of con­flict in the work­place and how to effec­tive­ly man­age them is the key to effec­tive con­flict res­o­lu­tion. In this course, par­tic­i­pants will iden­ti­fy the appro­pri­ate styles for deliv­er­ing tough news and man­ag­ing con­flict, learn proven tech­niques to struc­ture and con­duct dif­fi­cult con­ver­sa­tions more effec­tive­ly, and over­come the key chal­lenges to effec­tive com­mu­ni­ca­tion in tense sit­u­a­tions.

Managing Through the Uncertainty of Change

In today’s busi­ness world, change is con­stant. It occurs at a much high­er speed, and is more fre­quent­ly out of our con­trol than ever before. Man­ag­ing Through the Uncer­tain­ty of Change teach­es lead­ers and employ­ees to be agile when man­ag­ing ambi­gu­i­ty, to com­mu­ni­cate change in a way that engages oth­er, and to carve out time to think strate­gi­cal­ly. By focus­ing on being ground­ed and emo­tion­al­ly present while mak­ing impor­tant deci­sions in times of stress­ful change, this course pro­vides the learn­ings nec­es­sary to increase a busi­ness professional’s capac­i­ty to engage oth­ers, thus ele­vat­ing indi­vid­ual own­er­ship and enthu­si­asm for orga­ni­za­tion­al goals and team per­for­mance.

Man­ag­ing Through Uncer­tain­ty Case Study

Building Successful Leaders

Indi­vid­u­als who have the respon­si­bil­i­ty for man­ag­ing, super­vis­ing or lead­ing oth­ers need an essen­tial set of skills. These skills allow lead­ers to effec­tive­ly and appro­pri­ate­ly respond to the per­for­mance chal­lenges which are inevitable to any­one in a posi­tion of lead­er­ship. Not only are these skills invalu­able in lead­ing oth­ers, they allow lead­ers to har­ness impor­tant ener­gy nec­es­sary in deal­ing with cus­tomers and achieve high orga­ni­za­tion­al stan­dards. This course helps indi­vid­u­als mas­ter these core skills, he or she is able to lead employ­ees, peers, supe­ri­ors, ven­dors and cus­tomers with suc­cess.

Leading and Facilitating Effective Meetings

That meet­ing was a waste of time!”  You’ve prob­a­bly heard that before.  You may even feel that way most of the time, because no busi­ness activ­i­ty wastes more time or cre­ates more frus­tra­tion than a poor­ly run, unpro­duc­tive meet­ing.  Not sur­pris­ing­ly, exec­u­tives, man­agers and super­vi­sors spend as much as 50% of their time either con­duct­ing or attend­ing meet­ings, yet receive lit­tle if any for­mal train­ing in how to run them effec­tive­ly.  All too often alot gets said, lit­tle gets done, and peo­ple are not sure what to do next.

This mod­ule pro­vides you with the meet­ing man­age­ment skills a leader must have to run effec­tive, dynam­ic and action-ori­ent­ed meet­ings.

Performance Management: Maintaining High Performance

Get­ting employ­ees to do what you need them to do is a task every man­ag­er and super­vi­sor must do effec­tive­ly. Giv­ing direc­tions, ratio­nale, iden­ti­fy­ing obsta­cles and set­ting dead­lines is a chal­lenge. This train­ing focus­es on how to get per­for­mance agree­ments that will be kept. Par­tic­i­pants will have an oppor­tu­ni­ty to prac­tice a for­mat and process for assign­ing tasks and get­ting com­mit­ments. The group will also be intro­duced to how sit­u­a­tion­al lead­er­ship, the use of con­se­quences and moti­va­tion impact agree­ments.