I just want­ed to say thank you again for the great pro­gram you and Rick pre­sented. Pos­i­tive, focused, dynam­ic. The con­tent and meth­ods of your pro­gram were excep­tional. I am using the tech­niques dai­ly in my prac­tice and life, and already see pos­i­tive results from reflect­ing, more con­scious lis­ten­ing, stack­ing and eye con­tact. I wasn’t poor at any of these skills before, but my biggest take­away is “Be present. It’s about them, not me.” You change us so that we can change the lives of oth­ers with our coun­sel. That is very pow­er­ful stuff.