I most recent­ly used [Day One’s] train­ing tips in prepa­ra­tion for, and dur­ing, a poten­tial­ly dif­fi­cult con­ver­sa­tion last week, which was ulti­mate­ly quite suc­cess­ful.  I was so grate­ful to have had the notes I took from your sem­i­nar at AXA Equi­table to refer back to.