This highly interactive course builds skills and confidence in effectively managing conflict and the difficult conversations that employees and managers face daily. Participants will have the opportunity to practice successful planning for and delivery of crucial conversations. Understanding the principle causes of conflict in the workplace and how to effectively manage them is the key to effective conflict resolution. In this course, participants will identify the appropriate styles for delivering tough news and managing conflict, learn proven techniques to structure and conduct difficult conversations more effectively, and overcome the key challenges to effective communication in tense situations.