There are times when man­agers and super­vi­sors expe­ri­ence a sim­ple dis­cus­sion sud­den­ly turn­ing into a heat­ed argu­ment that ends abrupt­ly. Con­flict erupts when two sides sud­den­ly find them­selves miles apart, tak­ing extreme posi­tions and unwill­ing to com­pro­mise their points of view. The ques­tions most peo­ple ask are: “How do I know when I’m in con­flict?”, “What can I do to avoid it?” and “How do I man­age it pro­duc­tive­ly?”  In this mod­ule par­tic­i­pants will devel­op an under­stand­ing of what con­flict is, how to deal with it and how to devel­op alter­na­tive, win-win solutions.