Powerful Communication

The focus of this pro­gram is help­ing par­tic­i­pants devel­op an aware­ness and under­stand­ing of the basic com­mu­ni­ca­tion skills need­ed to inter­act effec­tive­ly. This mod­ule focus­es on how empath­ic lis­ten­ing is used to gath­er infor­ma­tion, coun­sel oth­ers, demon­strate respect and accep­tance and set the stage for prob­lem solv­ing. Par­tic­i­pants learn how to bal­ance the skills of lis­ten­ing and speak­ing to cre­ate an envi­ron­ment that allows oth­ers to take own­er­ship of, and respon­si­bil­i­ty for, their actions.